It is Abir's desire to help enterprises innovate, and realize the potential of customer experience as a differentiator. Towards that end, Abir offers the following training workshops. These workshops can be customized in both its content and duration based on client's requirements.
INNOVATION PROCESS WORKSHOP :
Creativity is not only for the so-called born-geniuses. If we train to use both sides of our brain then we all can be creative. However, creativity by itself is no good if not aligned with the overall business goals. This workshop will expose participants to a structured process to be creative to solve real world problems within the constraints of running a business.
Abir trained over 25 staff of Automation Anywhere, a market leader in robotic process automation. Heres what they have to say about the training:
CUSTOMER EXPERIENCE AND MARKETS WORKSHOP :
"Experience" has become a buzz word and companies are rushing to provide better customer experience without realizing what it really means. For most "experience" is limited to UX/UI of a mobile app or a website, and to others, it means providing a responsive post-sale customer service. However, an experience is no good if not delivered holistically and consistently across all touch-points. This workshop will expose participants to importance of experience economy, why it matters that businesses should be in the business of evoking meaning in people's lives and in doing so how enterprises can differentiate their offerings and build a long-lasting connection with customers.
Abir trained over 100 staff of TUV SUD, a leading auditing and certification company, across their multiple office locations in India. Heres what they have to say about the training: